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Remote Technical Support PDF Print E-mail
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Friday, 24 May 2019 06:08

Remote Technical Support Representative (Work From Home)

 

Summary:

This position is directly responsible for handling the inbound and outbound Messages while providing quality service to customers.

Essential Duties and Responsibilities for all Interactions:

Create incident tickets for tracking of clients computer/software and hardware issues

Responsible for taking inbound calls directed from the queue

Responsible for creating and noting an incident ticket for each call

Responsible for reviewing reported issues and answering client questions

Maintain individual standards:

Maintain a talk time average of 15 min or less

Maintain department standards

Complete special projects as assigned

Perform other duties as assigned by manager or management

Regular and reliable attendance required

 

Qualifications:

Must have linear troubleshooting skills

Must have a foundation of networking knowledge of modems and routers

Must be able to relay information to both technical and non-technical users

Must have a working knowledge of all windows operating systems

Must have the ability to create/locate/modify knowledge base articles

Must be able to accurately and effectively communicate direction with other departmental staff members both verbally and in writing

Ability to multi-task in a fast-paced environment

Must be extremely detail-oriented and able to make sound decisions

Must be self-motivated

Must possess good grammar skills and professional phone presence

Must be dependable

Education and/or Experience:

 

Excellent verbal and written communication skills

 

Basic Skills:

Ability to problem solve using deductive reasoning skills in a timely manner

Basic mathematical skills including but not limited to addition, multiplication, and division of whole numbers, decimals and fractions

Flexibility and adaptability to frequent change

 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

 

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Application Forms

Please Download application form at after filling form please send at ueceurope@gmail.com

Application.doc

Application.pdf

Contract.pdf

 

Contact Us

ueceurope@gmail.com,

georgiaeducation@yahoo.com

admissions@edu-georgia.com

00995 597 55 23 90

00380 507 55 50 29

 

 

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